A little help, when you need it.

Contact InstantFork

Email instantfork.com@gmail.com for help with your account, billing, or the app.

Tell us what happened, which device and browser you use, and any error message you saw. Never include your password, payment card details, or sign-in codes. Share only the diary details you want us to see.

Finding your account and goals

Open Your personal space at the bottom of the desktop navigation. On mobile, tap your profile circle at the top of the app, or open the navigation menu and choose Your personal space.

Goals & account contains your daily targets, personal setup, plan, and email preferences. Sign in with the same Google account on each device to access your saved diary. Demo entries stay in the browser where you created them.

Meals, scans, and saved entries

Select the correct day before adding a meal. Review the foods, portions, calories, and macros in a photo estimate before saving. You can also log a meal manually or use food lookup.

Photo estimates can miss ingredients, cooking oils, or foods outside the frame. They do not verify allergens or food safety. See how the diary works for more help.

If your diary shows Sync paused, check your connection and choose Retry. Wait for your diary to finish syncing before making changes. Contact us if the problem continues.

Website subscriptions and billing

For a Premium subscription purchased on the InstantFork website, open Your personal space, then Plans & billing, to manage payments, invoices, and renewal.

Cancelling stops future renewals; Premium access remains until the paid period ends. Contact us if you cannot access your account or have a billing or refund question.

Email reports and reminders

Weekly diary summaries and logging reminders are optional and off by default. Choose them in Your personal space under Email preferences. You can turn them off there or use the unsubscribe link in an optional email.

Reports describe the entries you recorded, rather than your complete intake. Missing diary days are not treated as zero.

Exporting your diary or deleting your account

Sign in and open Your personal space to find Export my data and Delete my account. Download an export first if you want to keep a copy, then follow the deletion confirmation steps.

Deleting your account removes its saved diary and sign-in account and cancels an active website subscription. Our Privacy policy explains the limited records that may remain for billing and abuse prevention.

If you cannot sign in to make a request, email us from your account email address. We will need to verify ownership before helping with private account data.